The pricing strategy is extremely straightforward. The plans are based on call answering minutes. Generally, the average price per hour is around $55-$65, depending on the plan. HelloSells offers four different plans – 100, 200, 300, 600 minutes – and Enterprise. All plans include customized call flows, CRM and ticketing service integrations, live call transfer, 24/7 coverage, appointment booking, web chat app, online access, and email and SMS alerts. Here are the details for each plan:

100 Mins – The plan is $149/monthly with a $49 one-time setup fee. Every additional minute costs $1.5.

200 Mins – The plan is $249/monthly with a $49 one-time setup fee. Every additional minute costs $1.4.

300 Mins – The plan is $349/monthly with a $49 one-time setup fee. Every additional minute costs $1.3.

600 Mins – The plan is $649/monthly with a $49 one-time setup fee. Every additional minute costs $1.2.

Enterprise – Enterprise plans range from 1,000 to 15,000 minutes and feature a free setup. The prices range from $999 to $13499 with $1.0-$1.1 per additional minute.

HelloSells is a lead qualification service. Headquartered in Portland, Oregon, the brand offers a highly qualified team of professionals that handle customer questions, queries, and complaints, as well as qualify and nurture your leads. The company is recommended to small, medium, and large businesses.

The way HelloSells works is very simple. All you have to do is select a plan and phone number, and forward your incoming calls to the HelloSells team. The brand utilizes a custom CRM to handle everything internally. As a user, you get access to a web portal where you can view all the customer interactions that have happened. Here are the details of the most notable features:

Custom Call Flows

When leads land in your sales funnel, nurturing them all the way to becoming customers becomes a top priority. The HelloSells team works with you to create a custom call flow that will be most effective for the lead nurturing process. The calls are aimed to educate customers on how exactly your product will solve their needs.

Ticketing System

While talking to a live representative is the fastest way to solve an issue, we have to acknowledge that it isn’t 100% reliable, or preferable by customers. When properly customized, the HelloSells ticketing system allows the team to thoroughly understand the issue and quickly proceed with the solution or escalation to the appropriate department.

Live Call Transfers and 24/7 Coverage

Unlike many brands, the call service of HelloSells is available 24/7. This can be particularly important for international customers. Also, all calls can be transferred between different parties, meaning that leads get redirected to the best person to speak to, depending on their needs.

Appointment Booking, Live Chat and Email, and SMS Alerts

All of these actions can be completed using the brand’s CRM in case your system doesn’t provide them, or you’re not using your own CRM.

HelloSells is extremely easy to use. As you log in to your account, you can quickly identify all the essential tabs – inbox, calls, live chat, notes, comments, lead interactions, etc. – on your left, and skim through each tab to find the information you’re looking for. The app is also very light, which makes it run extremely fast, even if you have an old laptop.

Contact management is highly straightforward. You can easily find contact details including name, company name, phone, email, open tickets, message and call history, notes, comments, and updates. You can also integrate HelloSells into your existing CRM and manage contacts through that app.

Since HelloSells isn’t a full-fledged CRM system, advanced functionality like the sales pipeline isn’t available. However, you can integrate HelloSells with your existing CRM. After that, the leads coming from HelloSells will land in your custom sales funnel stages, as usual.

The HelloSells reports tab provides information on your billings and calls. You can view how many calls have been made, the average duration, and the total minutes spent. This data can be filtered by current, weekly, monthly, or custom usage, your business numbers, and communication type (IVR, inbound, outbound, chat, AR, etc.) The billing reports provide detailed information on your invoices, plan details, past payments, and transactions.

As for the integrations, HelloSells can be easily integrated with some of the most popular apps on the market including Salesforce, Zoho, Infusionsoft, Sugar CRM, etc. If you’re looking for a custom integration that’s not available currently, contact the team and they can arrange it.