- author: Pavel Aramyan
HelloSells is a US-based lead generation service provider that helps organizations maximize their ROI by fostering both marketing and sales processes. The brand is primarily focused on quality customer interactions and delivering world-class service featuring quick response times (average response time is 1.5 call rings) and moving leads through the sales funnel in the CRM. The CRM can be fully integrated with the client’s existing CRM solution so that all updates happen in both places at the same time. The agency is recommended to small, medium, and large companies alike.
Plans & Pricing
The pricing strategy of HelloSells is extremely straightforward. The brand charges customers by call minutes and offers four different plans:
100 Mins Plan – the price is $149/monthly, and there is also a $49 one time setup fee involved. Each additional minute is $1.5.
200 Mins Plan – The price is $249/monthly with the one-time setup fee of $49, and $1.4 for every additional minute.
300 Mins Plan – The package costs $349/monthly with free setup. Also, every additional minute is $1.3.
600 Mins Plan – The plan is $649/monthly and features free setup. Every additional minute costs $1.2.
In case you need higher volume, you can always contact the brand to figure out a personalized, custom plan to fit your needs.
Features and Functionality
While HelloSells does utilize its own CRM system which includes features like email monitoring, live chat, and CRM integrations, it’s important to understand that it’s not a typical SaaS brand. The team is focused more on lead generation and improving the bottom line of their clients, rather than just providing the software like other CRM-focused companies. Clients also get online access to the brand’s CRM tool since it’s cloud-based. Here are the most notable features that are included with every pricing plan:
Customized Call Flows
When leads land in your sales funnel, the most important part is always the beginning of the journey. Customers will often have a lot of questions that will ultimately decide whether they want to move forward with your offers or churn. This is where HelloSells steps in. They work with clients to draft customized call flows which are aimed to educate leads on the products or services offered and make sure they proceed to the next stage of the funnel.
CRM and Ticketing System Integrations
While customer tickets may be slower, we have to take into account that not every customer call can be answered reliably every time, which is why having the option of opening a ticket is crucial. If your CRM doesn’t have a ticketing system, HelloSells can help integrate their own software with your CRM. Also, the CRM system of HelloSells can be easily integrated with your own, which makes all the data updates happen automatically on both sides. This step ensures smooth communication between the two teams.
Live Call Transfers and 24/7 Coverage
Unlike many businesses, the call service of HelloSells is available 24/7. This can be particularly important for international customers. Also, all calls can be transferred between different parties, meaning that leads get redirected to the best person to speak to, depending on their needs.
Appointment Booking, Live Chat and Email, and SMS Alerts
All of these actions can be completed using the brand’s CRM in case your system doesn’t provide them, or you’re not using your own CRM.
Ease of Use
The CRM system is very easy to use. Although it doesn’t have highly sophisticated features like other products on the market, it does a great job at visualizing leads, tracking interactions, taking notes and comments, capturing lead information and chatting with them directly, etc. The clean UI ensures that anybody will be able to make great use of the tool from the first day, even if they haven’t so much as touched a CRM system before.
Contacts & Users
Contact management is again, very straightforward. On your dashboard, you can clearly see the list of contacts and their details including name, phone, email, business, company, messages sent and calls made, with optional notes and comments regarding updates made by any sales rep. If you prefer, you can use your CRM to manage contacts. In this case, the HelloSells team will integrate its system with yours to share all incoming and updated information.
As for the sales funnel, the brand’s CRM system doesn’t provide it. This is due to the feature being complex and time-consuming to design and implement. However, if you’re using a CRM of your own, the team can integrate their system with yours, so that all lead updates will flow nicely into the existing sales funnel, without any issues.
Reporting & Integrations
Again, because the CRM system isn’t too advanced, the reporting aspects aren’t that impressive either. You can use the tool to generate some basic reports, but for advanced data, you’ll need to use your own CRM. As for the integrations, the tool can be easily integrated with close to any popular CRM solution on the market, making sure that everything will be smooth at any point of the leads’ lifecycle stage.
Pros & Cons
- Lead generation focused
- High-quality call service
- Quick response times
- 24/7 availability via multiple channels
- Basic reporting
- No sales funnel
- No advanced CRM features
HelloSells offers top-notch customer supports to clients, available 24/7. The team is highly responsive and willing to educate customers on different aspects of lead generation, providing solid advice and guidance in various situations.
24/7 Help & SupportHelloSells team is available 24/7 to answer all your questions, queries, and concerns. Channels include live chat, phone, email, and ticketing service.
Phone SupportThe phone support is available through a dedicated hotline, 24/7.
Live Online ChatLive chat is highly responsive with under 1 minute response times, available 24/7.
Overall, HelloSells is a solid choice if you need help with lead generation and nurturing. The team is professional and available to clients 24/7, which is especially important if you’re operating a global business. While the CRM solution that the brand uses isn’t packed with the most sophisticated features, it’s important to remember that HelloSells is first and foremost a lead generation agency, not a software provider.
Ideally, you want to opt for their aid when you already have a CRM solution installed in your organization, and want to improve your bottom line and service quality by lowering response times and delivering personalized customer interactions.