Pipedrive Review

flag 24/7 Lead generation chatbot available
  • 350+ integrations including Zoom & Slack

  • Customer support response in 60 secs or less

  • Automated follow-up reminders

  • Fully-functional mobile app

Pros & Cons

  • Ease of use
  • Plenty of customization options
  • Multiple pipelines
  • Not ideal for companies with 500+ employees

Plans & Pricing

Pipedrive has four major packages, each of which comes with a 14-day free trial version.


This plan costs $14/user per month (billed annually) and offers up to 2GB of storage space. Users on this package option also get smart email BCC, all sales management provisions, email and chat support, API access, and all native system integrations.


This plan is $29/user per month (billed annually) and offers 5GB of storage space. Users also get two-way email sync in addition to the features in the Silver package.


This package costs $49/user per month (billed annually). It offers 100GB of storage space. Subscribers get all the features in the above packages as well as advanced security features and dedicated hosting.


This plan costs $64/user per month (billed annually).


This plan costs $99/user per month (billed annually). It gives you all the features in Professional alongside personalized setup and support, including a dedicated account manager, enhanced security, and even more user permissions.



Pipedrive CRM is particularly useful for small businesses looking to more efficiently manage their sales operations. The tool’s app is friendly and easy to use, making it great for first-time users who have no prior experience with CRM software.


  • "Price"
    9 /10
  • "Features"
    9 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    10 /10

Features and Functionality

Sales Management Simplified

The most prominent aspect of this system is sales management. It provides users with a thorough synopsis of the sales pipeline. It also contains effective sales strategies and with its “Timeline” view, it helps sales managers prioritize the right deals.

Deal Closure Provisions

It is very easy to add deals with the Deal Closure Provisions tool. A single click on the “Add Deal” tab will allow you to populate necessary data. The software also has an activity scheduler to help set up meetings and plan for upcoming events without the common double entry risk.

Customization Options

Almost every aspect of this system is customizable based on user preferences. This helps sales managers to modify the existing sales pipeline steps to better suit the business. With the bulk editing feature, you can also choose the colors you wish on different tabs. Additionally, communication with prospects can be personalized using a variety of editing filters available.

Deployment and Access

Pipedrive can be used on almost any operating system, including iOS, Android, Windows, Linux, and web-based options. It is a cloud-hosted system that does not require extensive installation or maintenance. The system works with all major browsers.

Ease of Use

The user interface is very easy to learn and use and does not have a steep learning curve. The layout is open, making it easy to navigate. It appears clean and minimalist at first glance which is a refreshing experience.

The customization options allow users to adapt it to their individual needs and preferences. Additionally, the system has many demo videos, and the support center is available on a toll-free number in Canada, the US, and the UK.

Contacts & Users

Managing contacts on this CRM is just as simple as most other operations. It uses a drag and drop function. The only limitation here is that the leads and contacts are not separated. This means that after initiating contact you need to move the lead to a separate column.

Moreover, the CRM system provides the collection of contact and pipeline information with the use of web forms. This makes it easier to funnel all leads onto the CRM. In order to separate lead management from other elements, you can use a form-based user interface to create an additional pipeline.

Reporting & Integrations

Pipedrive offers integration with most of the big names associated with CRM software. Most popular applications are available for integration, such as Google Suite, MailChimp, Zapier, and Google Maps. The live dashboard on the system also makes it easy to get a quick overview of performance in real time.

It has the options of checking the status of different deals by filtering by Person, Name, Wins, Losses, and Activities. All reports on the system are easy to comprehend and are visually appealing. The latest version of the software has other useful additions like charts and graphs for analysis purposes.

Customer support

In addition to the toll-free number available for some countries, the Pipedrive support team is also accessible via social media. They have a response time of about 12 hours on Twitter, as well as a comprehensive FAQ section. They also offer email support and live chat as well as training for newbies. The options are equal regardless of the pricing package selected.

  • 24/7 Help & Support
    There is 24/5 support available to all users regardless of package.
  • Phone Support
    There is 24/5 phone support. The company can be reached Mon-Fri 9:00AM - 5:00PM across EU and US time zones and offers support in English & Portuguese.
  • Live Online Chat
    Live chat is available to all users.
  • Email
    There is an email address to connect with support.
  • Video Tutorials
    There are a number of “how-to” videos available on their support center page.
  • FAQ
    There is a comprehensive FAQ section covering both basic and advanced topics.
  • Community Forum
    It’s only a developer’s community.
  • Blog
    The blog is updated very inconsistently and covers topics related to sales, lead generation, lead and sales management, etc.

Final Word

Pipedrive CRM’s friendly design, together with its customization options makes it a perfect fit for most small to medium-sized businesses. Its focus on a single aspect of business and sales make it perfectly tailored to improve conversion rates, as well as provide accurate reports to assess performance.

The package rates are somewhat on the higher side, but Pipedrive’s customization option offers a lot of value as it fits in with existing systems and most user preferences. Simplicity is evident in every aspect of its design, and the friendly customer support team is a big plus. Overall, it is a good product for small businesses looking for sales management solution.

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Melissa Till

As a marketing and sales wizard, Melissa creates and manages marketing campaigns. She helps major companies with their branding through email marketing and social media, and works closely with sales teams to help focus their message to prospects and customers.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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Questions & Answers

Fred Richardson

Is there a start up cost for install of program for each of the levels, Silver, Gold and Platinum, and if so, what is the price? I was able to find the monthly, but did not see any initial start up fee? Please advise.
Thank you

Hi Fred! There is no additional startup fee to install or begin using the software. You can use the free trial to see which of the plans best suits you, and then purchase the software and opt to be billed on a monthly or an annual basis.

Hi, can i ask u a question about this?
We are a real estate agency and sell property, can this crm can send email to our customers, like mailchimp?

Hi Mikayle,
With Pipedrive, you're able to see customer emails from your email client in the CRM system. You can also integrate a number of different email marketing tools with Pipedrive so that you can easily communicate with your customers.
Hope this helps!
Claudia Vittozzi

Can the CRM send out bulk emails to customer base?

Hi Claudia,

At the moment, Pipedrive Workflow Automation feature cannot be used as a mass email campaign tool — such as sending one email to thousands of your contacts simultaneously — as Pipedrive is still subject to the sending and receiving restrictions of the synced email account used for the automation.

We recommend using an email automation tool alongside your CRM. You can find our top email marketing recommendations here: https://top5emailmarketingservices.com/


linda greenfelder

We have an existing CRM with over 50,000 contacts in our current system.
How would you migrate all our information into your system?

Hi Linda, thank you for your question. Using the migration Import2 migration tool you can migrate your current database into your new Pipedrive CRM.
Marcus D

How easy is this system to use? Will I need to spend a lot of time training new employees on it?

Many customers report that the user interface is very easy to learn and use and does not have a steep learning curve. The customization options allow users to adapt it to their individual needs and preferences. For anyone who still needs a little help figuring it out, the system has many demo videos, and the support center is available on a toll-free number in Canada, the US, and the UK.
Kevin Hansen

Does Pipedrive have mobile apps?

Yes, Pipedrive can be used on almost any operating system, including iOS, Android, Windows, Linux, and web-based options. It is a cloud-hosted system that does not require extensive installation or maintenance. The system works with all major browsers.
Tina Palley

Can Pipedrive work with Google Drive and Google calendar?


Hi Tina,

Yes, Pipedrive can integrate with both Google Drive and Google Calendar.


Will Pipedrive allow me to transfer my contacts from my ipad to Pipeline (assuming I am using Pipeline on my ipad as well)?


Hi Bret,

Yes, Pipedrive allows you to transfer your contacts from your iPad to Pipedrive.

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